Our policy is valid for 10 days after you receive your order we can not offer a refund or exchange unless there is a special circumstance that we will decide on a case by case basis.
To be eligible for a return of products and to qualify for a refund the products must be unopened and unused. (Meaning the seal must not be broken and any outside seals must still be intact). Once we receive your order back we will inspect it and determine if a refund can be offered.
Please note that if you decide to return any product you are responsible for the shipping costs. If the cost is more than $75 you may want to get a tracking number so you are able to track a returning order.
Return address is:
ATTN: Customer Service Manager
304 S. Jones Blvd
Las Vegas, NV 89107
Changing or cancelling an order.
Once an order has been placed and payment has been made we can not cancel an order for any reason. We also can not make any changes to an order other than updating an address. (Meaning we can not add to or take an item off an order once the order has been placed and payment has been processed).
Lost in transit/not scanned no updates
If for some reason a package has left the warehouse but has not been scanned by the delivery company, i.e. UPS, USPS, or DHL or if a package has had no updates in tracking for 14 business days or comes up as lost in transit, we will issue a refund for the order and will void the shipping label making the package invalid.
Late arrival of orders
In some rare cases an order may be marked as delivered and not physically left or left days later. If this happens then we wait 14 business days after the original delivery time to see if it will in fact be delivered to the customer. If it does not get delivered then there will be two options available.
- A full refund and we will void out the shipping label making the package invalid and it will be returned to us.
- We can re ship the order at no cost to you.
If a package gets shipped out and gets returned to us for an invalid address, insufficient address, or wrong address, then we can offer two options.
- A full refund or,
- A re ship can be offered but the cost of a new shipping label will be the customers responsibility, we will email a new invoice for a new label with any corrected address information we may need in order to get the order out.
If upon arrival of your order you have damaged items in the box then we require photos and or videos of the damage and a picture of your packing slip that comes with the order. This must be done within 10 days of receiving your order. After 10 days we can not offer a refund or a reship.
If you are missing an item(s) from your order then you must send us a picture or video of your packing slip and what came in the box upon arrival. we will then send out the missing items at no cost to you. this must be done within 10 days of of receiving your order.
If you have any questions about our return policy please feel free to email us at, firstname.lastname@example.org